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DESKTRONIX provides computer solutions for professional small businesses with 5 to 25 people on staff. We specialize in working with law firms, medical offices, insurance companies, staffing specialists, accounting & financial consultants, and real estate brokerages. By working with DESKTRONIX, you gain the simplicity of dealing with just one local company for all of your technology needs. It's like having your own in-house computer department for when you need help. We are ready to assist you on call, in person or remotely.
How We Are Different
- We respect your time. We show up on time for appointments and provide remote support with a Service Level Guarantee. We are patient and understand your need for uptime.
- We provide business solutions. Before we recommend a solution, we always look first at the business impact vs. the hard and soft costs. We always look at cost vs. value before proceeding.
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We standardize your system. By standardizing, we can pass on cost savings on technical support and maintenance.
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We are not a "one stop" shop. We focus on best of breed solutions. Instead of trying to do everything in-house, we partner with other industry leaders that also offer best of breed solutions. We hold our partners accountable to make sure you get the highest quality solution.
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We automate everything possible. By automating, we reduce the possibility that any small details can slip through the cracks and are able to monitor a wide range of items on your system, instead of focusing on little things to do.
- We are security focused. When we make changes to your system, we always consider the security implications to prevent viruses, hackers, spyware and other abuse.
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We provide guarantees on our service. We realize that you are taking a risk in hiring a computer professional. We are so confident that you will like our service that we guarantee it to take the risk away from you.
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We take an active role in management. Instead of just showing up when you have a problem, we proactively manage your system to make sure you don't have any problems.
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We strategically reduce inefficiencies. In our audits, we learn about the workflow in your office and are able to recommend efficiency solutions we have already implemented for clients in similar industries.
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We speak only in plain English. We are business technology professionals, not nerds. We promise we will never explain your computer system to you in technobabble or geek-speak.
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We offer proven solutions. If we propose a change to your system or a particular purchase, we have already implemented it and know it to be a successful setup.
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Our service is personal and professional.. Our clients are our greatest asset. If you call us with a computer problem, we never consider your call to be an inconvenience.
Client Bill of Rights
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Deryck Richards
Deryck Richards is the founder and President of DESKTRONIX. With an extensive educational background in computer information systems, Deryck currently manages hosting and data center operations for DESKTRONIX. He also provides system administration and technical support directly to small businesses as he has since 2000. His areas of expertise include networking, Windows, Linux, and Macintosh systems and he is the author of The Guide to Technology for Small Business.
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