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Case Study - Staffing Firm

Client Overview

A start-up technical staffing firm needed to purchase computer equipment for their new office and set up a robust solution that would prevent downtime.

User Problems

The owners needed to purchase computer equipment and to have their network set up so that they could access their information from home and on their cell phones while in the field. The owners did not want to be involved in computer management and simply wanted a solution that was secure, reliable, and easy to use.

Desktronix Solution

We purchased workstations, a server, and network equipment. We configured a dedicated Virtual Private Network connection from their office to each staff member’s residence and enabled remote desktop access. We installed the server with Active Directory and a backup system. We configured each computer with anti-virus software. We configured their practice management software to synchronize e-mail, calendar, and contact information with their cell phones. We trained them on every aspect of their computer system so that they were self-sufficient enough to do their work, but did not need to do any computer administration. We set up a Monthly Service Agreement including a Service Level Guarantee and support for their home computers. We handle all support issues via remote desktop and their office has not experienced a single day of downtime.

The Results

“Desktronix backs up everything over the net to a remote server in their location and handles all of our support remotely, real time, and it has worked out very well for us. We found Desktronix to be a very good and cost-effective IT support solution.”

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