DESKTRONIX practices with the highest professional ethics. We realize that you may have had a bad experience previously with a computer consultant who was unprofessional, unreliable, unresponsive, incompetent, or who sent large bills for projects that did not deliver results. We work hard to earn your trust. We strive to create long-term relationships with our clients.

1. You deserve to get answers to your questions in PLAN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak“.
2. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. This means no hassles and no problems.
3. You should EXPECT that no damage will be done to your machine or you data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have you data backed up before we start any work on your machine.
4. We always consider cost vs. value when recommending a solution. If you are best served by a service that we do not provide, we will refer you to another provider
5. We are always respectful of your time and money, especially when we are working at an hourly rate.
6. We follow best practices and offer proven solutions. If we recommend a solution to you, we have already set it up for other clients and have verified that it is an effective solution.

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